Onboarding Specialist

Restaurant Onboarding Build the restaurant network powering a fast-growing food-tech compan y About Club FeastAt Club Feast, we’re redefining how companies experience food. We partner with top local restaurants to deliver high-quality meals efficiently and at scale for corporate clients across the U. S.

Backed by leading investors and founded by experienced operators in the tech and hospitality space, Club Feast is a high-growth startup transforming how restaurants access consistent demand. We move fast, operate remotely, and give real ownership to people who want to make an impact in real-world operation s. About the RoleWe’re looking for a Restaurant Partnerships Associate – Supply & Onboarding to join our core operations team.

This role focuses on bringing new restaurant partners into the platform and ensuring a smooth onboarding experience from initial contact through activation. You will work closely with operations, restaurant teams, and internal stakeholders to make sure restaurants are properly set up, trained, and ready to fulfill orders successfully.

This is an execution-heavy, structured role ideal for someone who enjoys organizing processes, working with business owners, and making sure things run smoothly end-to-e nd.

What You’ll DoRestaurant Onboarding & ActivationGuide restaurant partners through the onboarding process step-by-stepCollect and validate required information to set up restaurant accountsCoordinate onboarding timelines and ensure smooth activationSupport restaurants in getting fully operational on the platformEnsure all onboarding steps are completed accurately and on timeRestaurant CoordinationCommunicate with restaurant owners and managers to gather operational detailsProvide clear instructions and support throughout setupAnswer questions and ensure restaurants understand how the platform worksMaintain consistent follow-ups to keep onboarding on trackPipeline & TrackingManage restaurant onboarding pipeline using CRM tools (HubSpot or similar)Track progress of each partner from initial contact to activationKeep records updated and organized across systemsEnsure smooth handoff to internal teams once onboarding is completeCross-Functional CollaborationWork closely with operations, driver engagement, and account teamsShare updates and insights to improve onboarding workflowsHelp identify friction points in the onboarding processContribute to improving internal processes and documentationWho You Are2+ years of experience in operations, account coordination, customer success, or similar rolesHighly organized and detail-orientedStrong communicator who is comfortable speaking with business ownersComfortable working with structured processes and checklistsAble to manage multiple onboarding tasks at onceCalm, consistent, and reliable under pressureExperienced with CRM tools (HubSpot preferred)Background in hospitality, food service, SaaS, or marketplace operations is a plusBased in LATAM, Philippines, South Africa, or similar remote talent hubs preferredWhy Join Club FeastHigh-ownership role with direct impact on restaurant growthWork closely with operations and leadership teamsRemote-first environment with global exposureOpportunity to grow into broader operations or partnerships rolesBe part of a fast-scaling, mission-driven startupWhat Success Looks LikeRestaurants are successfully onboarded without frictionHigh completion rate from onboarding to activationClean, accurate CRM pipelineStrong communication with restaurant partnersContinuous improvement in onboarding effici ency.