Customer Services Intern (E-Commerce)

Job Description We are a rapidly growing print-on-demand e-commerce company focused on operational efficiency and customer satisfaction. We are seeking a highly organized, proactive, and detail-oriented Customer Services Intern to join our team. This role provides hands‑on experience in business process management, workflow optimization, and multi‑platform e-commerce operations. The intern will support customer inquiries and monitor order workflows across marketplaces.

Key

Responsibilities Respond to customer inquiries across Amazon, eBay, and Etsy, adhering to each platform's response time SLAs. Assist customers with order tracking, customizations, cancellations, and return/refund requests. Handle print‑on‑demand issues (print quality, sizing discrepancies, transit delays) to protect reviews and ratings. Monitor order flows from marketplaces to fulfillment systems to ensure seamless processing.

Coordinate with production and warehouse teams to resolve processing bottlenecks or shipping delays. Job Specification Education: Currently pursuing or recently graduated with a degree in Business Administration, Operations Management, Supply Chain, or a related field. Communication: Exceptional written English; ability to adapt tone for Amazon/eBay (formal) and Etsy (community‑focused).

Platform familiarity: Prior knowledge or eagerness to learn Amazon Seller Central, eBay Hub, and Etsy Manager. Tools: Proficiency in Microsoft Office, especially Excel; familiarity with Microsoft Teams or similar collaboration tools. Mindset: Highly organized, detail‑oriented, process‑driven, and proactive; understands customer service impact on business. #J-18808-Ljbffr. 399994.