Manager Customer Operations Site Gujranwala

Official in Punjab Pakistan. ARE YOU READY TO RISE WITH PTCL GROUP We are not just industry leaders; we are redefining excellence with groundbreaking solutions. PTCL Group stands out in the technology industry with its commitment to high-end innovation and leading the way in delivering integrated ICT and Cellular Network services in Pakistan, all rooted in our journey of Culture Transformation & Change Management.

PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability. PTCL Group Vision & Values: Be Resilient Think Big Win Every Battle Value Success IN THIS ROLE YOU WILL: Manage field and customer operations for Copper and Fiber-to-the-Home (FF) networks, ensuring timely service provisioning, fault rectification, and network rehabilitation within defined KPIs.

Oversee access network elements, GPON operations, PSTN/DSL/IPTV services, and FF migration targets while supporting network planning and outage reduction initiatives. Ensure efficient mobilization of maintenance teams, monitor customer experience indicators (CHI), conduct preventive maintenance activities, and maintain HSE compliance across all operational activities within the assigned domain.

HOW CAN YOU EXPRESS YOUR TALENT: Manage Field/ Customer Operations OSP Network of Copper/FF of Access NEs, MSAGs ZTE/Huawei/Nokia in his domain. Provisioning of Services to New FF/ Copper Customers within defined service KPI’s in respective domain. Rectification of FF/Copper Customers faults within defined service KPI’s. Rehab or FF/Copper network for better customer experience. Achievement of Monthly/ Quarterly/ Yearly FF Migration Targets.

Preparation of data for new FF network Planning in service affecting areas. Handling PSTN/DSL/IPTV, FF issues related to respective domain Handling of GPON related issues. Monitor and improve GPON CHI respective domain. Timely mobilization of Maintenance Teams in case of Fault occurrences & Rectification. PMR of Cabinets/ FAT/NAP & analysis for outage Reduction. HSE Compliance respective domain during day-to-day operation.

WHAT YOU NEED TO BE SUCCESSFUL: Qualification: Education: Bachelor's degree in engineering (Electrical/Electronic/Telecom/Computer/Software) Experience: 2 to 3 years of relevant experience Technical Competency: Network Planning, Project Management Skills Understanding of Copper/GPON/FF/NGN/IP/GPON Networks Planning/Deployment of GPON Network Proficient in MS Excel/Power Point/Databases PTCL Group's family-centric policies, offering 6-month maternity and 30-day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career.

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