Work Order Audit Coordinator

Job title: Work Order Review AdminType of employment: Full-TimeShift Schedule: 8:00 AM - 5:00PM PST The Work Order Review Admin serves as the primary quality control gatekeeper for Century Commercial Service. This role ensures that all technician-submitted work orders, audits, and documentation are accurate, complete, and compliant before being processed.

About the Company:A family-owned commercial service contractor serving Northern California, providing maintenance and service support across Lighting, Electrical, Plumbing, and Mechanical departments. Company core values:ExcellenceVisionRespectCommunicationOwnership Objective of this role:Quality Control Checkpoint: Serve as the central gatekeeper for all technician-submitted work orders, audits, and service documentation prior to invoicing and operational processing.

Workflow Optimization: Evaluate and determine the correct routing path for each work order to ensure accuracy, completeness, and compliance with company and customer

requirements. Departmental Bridge: Streamline communication between Field Technicians, Technician Service Coordinators, Customer Service Representatives, Dispatch Operations, and the Billing Team. Operational Protection: Minimize invoice delays, prevent unnecessary return trips, and maintain high-volume administrative accuracy in a fast-paced environment.

Responsibilities:Work Order Review & Quality ControlReview all technician-submitted work orders for completeness, accuracy, and proper documentation prior to invoicing. Verify that technician notes are professional, detailed, and clearly communicate the work performed. Ensure all labor hours, materials, equipment details, recommendations, photos, and customer approvals are properly documented.

Confirm work aligns with the original service request, scope of work, or customer authorization. Compare completed work orders against internal review checklists and customer-specific

requirements. Identify and isolate missing, inconsistent, or unclear information requiring correction. Work Order Pre-Review & Audit Verification Review completed field audits and inspection reports containing customer pre-authorizations for dispatch or repair work. Evaluate submitted audit documentation prior to routing work to Technician Service Coordinators for scheduling.

Compare audit findings against site history, previous service records, existing proposals, and prior recommendations. Identify missing details, incomplete documentation, or conflicting information that may impact dispatch accuracy. Verify all required information for efficient scheduling, material planning, and technician preparation is present before processing.

Coordinate with field personnel, Customer Service Representatives, or management to obtain necessary clarifications. Workflow Processing & Routing Returning to Technician: Send incomplete work orders back to technicians, clearly communicating deficiencies, and follow up to ensure timely corrections. Coordinating Operational Follow-Up: Route work orders to Technician Service Coordinators when additional site visits, proposals, or scheduling actions are required.

Flagging Risks: Communicate operational concerns, special access

requirements, recurring site issues, or customer-specific instructions to dispatch teams. Forwarding to Billing: Process and release verified, invoice-ready work orders to the Billing Team to minimize invoicing delays. Communication & Coordination Communicate professionally and effectively across field technicians, dispatch, customer service, billing, and management. Assist in maintaining workflow efficiency between departments.

Escalate recurring documentation issues, operational concerns, or process deficiencies to management. Reinforce company documentation standards, accountability expectations, and operational consistency. Process Compliance & Administrative Support Follow standardized review procedures and operational workflows consistently. Maintain organized records and accurate status tracking within company systems.

Support continuous improvement efforts and help identify trends, recurring errors, or training opportunities for field personnel. Maintain productivity and accuracy standards while managing a high-volume, repetitive workflow environment. Required skills and

qualifications:Detail & Process Orientation: Strong attention to detail and the ability to follow structured, repetitive processes with high consistency and accuracy. Critical Thinking: Strong analytical and problem-solving skills to make sound workflow decisions based on documentation. Communication Skills: Strong written and verbal communication skills, with the ability to professionally communicate corrections and accountability expectations.

Time & Volume Management: Ability to multitask, manage a high volume of administrative tasks, and maintain focus in a fast-paced environment. Technical Proficiency: Basic to intermediate computer skills, including experience with work order systems, dispatch systems, or service management software. Preferred skills and

qualifications:Relevant Experience: Prior experience in service administration, dispatching, billing support, or operational coordination. Industry Knowledge: Experience working in commercial service industries such as electrical, lighting, plumbing, HVAC, or facilities maintenance. Workflow Familiarity: Familiarity with technician work orders, service documentation, field audit reviews, and invoicing processes.

Software Familiarity: Experience working specifically with field service management software platforms. Additional

Requirements:Tech Specs: Laptop: High-spec, e.g., 16GB RAM, 256GB SSD, i5 10th gen+ or Ryzen equivalent. Dual monitors are required. Internet: Two separate, wired connections (e.g., PLDT + Converge). Mobile data is not a sufficient backup.