US Logistics Coordinator

Position SummaryThe Logistics Coordinator is responsible for providing proactive shipment tracking, customer communication, carrier management, and operational support across multiple customer accounts. This role serves as a key point of contact between carriers, customers, and internal teams to ensure on-time service, accurate shipment visibility, timely issue resolution, and compliance with company and customer

requirements. The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced transportation environment. Essential Duties &

Responsibilities: Shipment Tracking & VisibilityMonitor and track shipments from pickup through delivery. Utilize transportation management systems (TMS), MacroPoint, Indemni, and other visibility tools to maintain shipment status. Provide accurate and timely shipment updates to customers and internal stakeholders. Enter shipment notes and maintain detailed records of all shipment activity. Ensure tracking compliance

requirements are met by carriers. Customer Service & CommunicationServe as a primary point of contact for customer inquiries regarding shipment status and service issues. Maintain professional communication with customers, carriers, and internal departments. Manage email correspondence and group communication channels. Provide proactive communication regarding delays, service failures, and exceptions. Support customer-specific communication

requirements and service expectations. Carrier Management & ComplianceMonitor carrier performance and tracking compliance. Identify and report recurring carrier issues and service failures. Apply carrier fines and compliance measures when applicable for non-tracking, late deliveries, or documentation deficiencies. Work with carriers to resolve shipment issues and improve service performance.

Exception Management & Service RecoveryInvestigate and resolve shipment delays, missed deliveries, and service failures. Escalate critical issues according to department procedures. Coordinate recovery efforts to minimize service disruptions. Support advanced exception management and problem-resolution activities. Account & Customer Operations SupportSupport customer-specific tracking processes and operational

requirements. Manage shipment activity for designated customer accounts and Single Source locations. Maintain knowledge of customer workflows, service expectations, and communication standards. Assist with USPS operations, brokerage support activities, bed load management, and other specialized operational functions as assigned. Documentation & Process ComplianceFollow department SOPs and workflow standards. Maintain accurate shipment documentation and audit trails. Ensure compliance with customer

requirements and company procedures. Support continuous process improvement initiatives and operational efficiencies. Required

Qualifications EducationHigh School Diploma or GED required. Associate's or Bachelor's degree in Logistics, Supply Chain, Business, or related field preferred. Experience1–3 years of transportation, logistics, supply chain, customer service, or operations experience preferred. Experience with transportation management systems (TMS) and shipment tracking tools is a plus. Skills & CompetenciesStrong organizational and multitasking abilities.

Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to prioritize workload in a fast-paced environment. Customer-focused mindset with strong problem-solving skills. Proficiency with Microsoft Office SuiteAbility to work independently and collaboratively within a team environment.