Sales & Support VA

Sales and Support Virtual Assistant (VA) – Remote, Full‑time, E‑commerce Support At TalentPop App, we’re building a team of talented remote professionals who are passionate about delivering exceptional customer experiences. We’re currently hiring a Sales and Support Virtual Assistant (VA) to join our growing team and help drive customer satisfaction, sales, and long‑term business success.

Key

Responsibilities Provide real‑time support to customers via live chat, email, SMS, and phone. Recommend products, assist in purchase decisions, and identify upsell/cross‑sell opportunities. Manage order inquiries, including shipping, tracking, returns, and refunds. Update CRM tools and track customer interactions accurately. Represent each e‑commerce brand in a way that reflects their tone and values. Share customer feedback and insights to improve sales processes.

Collaborate with internal teams to meet performance and service goals.

Qualifications Minimum of 1 year remote/online experience in sales, customer support, or virtual assistant roles. Excellent written and verbal communication skills in English. Comfortable using platforms such as Shopify, Gorgias, Zendesk, or similar tools. Ability to work independently in a remote, fast‑paced environment. Detail‑oriented, proactive, and results‑driven. Technical

Requirements A personal PC or laptop with an i5 processor or higher. A stable internet connection with a minimum of 25 Mbps upload and download speeds. A quiet, professional workspace for calls.

Benefits Performance‑based raises and commission opportunities. Paid time off. Monthly health stipend or an HMO coverage to keep you feeling your best (location‑dependent). Recognition bonuses for outstanding performance. 100% remote setup with a supportive, collaborative team environment. Career development opportunities. . #J-18808-Ljbffr. Compensation: 8.347000 - 13.912000.