Customer and Sales Engagement Specialist

Join TalentPop App as a Customer and Sales Engagement Specialist! At TalentPop App, we’re building a high-performing remote team dedicated to delivering exceptional customer experiences and driving meaningful customer engagement. As a Customer and Sales Engagement Specialist, you’ll play an important role in supporting customers, strengthening relationships, and helping drive sales growth through personalized service and communication.

If you’re passionate about customer engagement, enjoy working in fast-paced E-Commerce environments, and love turning conversations into positive customer experiences, we’d love to hear from you! What You’ll Do Support Customers: Communicate with customers through phone, email, live chat, and SMS to assist with inquiries, orders, and product recommendations.

Drive Customer Engagement: Identify opportunities for upselling, cross-selling, and product recommendations to improve the customer shopping experience. Recover Sales Opportunities: Assist with subscription recovery, abandoned cart follow-ups, and customer winback efforts. Manage Order Concerns: Handle tracking requests, returns, exchanges, and post-purchase support while ensuring a positive customer experience.

Deliver Excellent Service: Provide professional, high-quality support aligned with TalentPop App’s customer experience standards. Maintain Accurate Records: Update customer information, track feedback trends, and collaborate with internal teams to improve processes and customer satisfaction. What We’re Looking For At least 1 year of proven remote or online sales and customer support experience.

Prior E-Commerce experience is required, including familiarity with upselling, cross-selling, subscription recovery, abandoned cart support, or post-purchase assistance. Strong written and verbal communication skills with the ability to build positive customer relationships. At least 1 year of customer service experience via phone, email, or chat. Experience with Shopify, CRM tools, or customer engagement platforms is a plus.

Self‑motivated, organized, and comfortable working in a fast‑paced remote environment. Technical

Requirements Personally owned PC or laptop with an i5 processor or higher. Stable internet connection with at least 25 Mbps upload and download speed. Quiet and professional remote workspace. Why Join TalentPop App? Performance-based commissions and annual salary increases. Paid time off to support work-life balance. HMO coverage or monthly health stipend depending on location. Performance and recognition bonuses. Permanent work-from-home setup.

Supportive remote culture with opportunities for long-term career growth. Ready to grow your career with TalentPop App? and become part of a remote team committed to delivering exceptional customer experiences and long-term success. #J-18808-Ljbffr. 534000.