Assistant Manager – Operations (Corporate Travel)

We are looking for an experienced Assistant Manager – Operations to lead a team supporting a Corporate Travel account. The ideal candidate should have strong leadership experience, extensive knowledge of Corporate Travel operations, and hands-on expertise using Cryptic/Native GDS commands. This role requires someone who can effectively manage a team, drive operational performance, and serve as the subject matter expert (SME) for complex travel bookings and ticketing.

Key ResponsibilitiesLead and manage a team of Corporate Travel specialists handling complex travel itineraries. Act as the team's Subject Matter Expert (SME) for ticketing, fare rules, and complex travel requests. Monitor team performance and ensure all KPIs and SLAs are consistently achieved. Provide coaching, guidance, and performance management to team members. Conduct regular team meetings, conference calls, and performance reviews.

Handle escalations and intervene on complex travel cases when necessary. Prepare operational dashboards, reports, and presentations using Microsoft Excel and PowerPoint. Collaborate with internal stakeholders to drive continuous process improvements. Ensure compliance with company policies and operational standards. QualificationsMinimum 2–3 years of Team Management experience in a Corporate Travel environment.

Recent or current experience supporting a Corporate Travel account is required. Strong hands-on experience using Cryptic/Native GDS commands (required). Experience handling complex travel itineraries and ticketing. Proven ability to lead teams and deliver operational results. Excellent English communication skills, both written and verbal. Confident facilitating meetings and leading conference calls. Strong analytical, reporting, and conflict resolution skills.

Advanced proficiency in Microsoft Excel, PowerPoint, and reporting tools. Ability to work in a fast-paced, high-volume travel operations environment.