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Contact Center SME — 24/7 Ops Coach (Voice/Chat/Email)

Cognizant

📍 Kuala Lumpur 💰 MYR 72 – MYR 96 Posted 20 Jun 2026 Active listing
  • English required

About this role

Summary from our partner feed — apply on the employer site for the full posting.

Cognizant is hiring a Subject Matter Expert for their Contact Center in Kuala Lumpur. The SME will ensure high-quality customer interactions across various channels including voice, chat, and email. Candidates must have 3-6 years of relevant experience, with at least 1-2 years in a similar role. This position requires C1 level English proficiency, strong analytical skills, and the ability to support agents in a 24/7 operational environment.

Interested candidates should be prepared for rotational shifts. #J-18808-Ljbffr. Compensation: 72 - 96.

At a glance

Employer
Cognizant
Location
Kuala Lumpur
Compensation
MYR 72 – MYR 96
Posted
20 Jun 2026
Source
en-my.whatjobs.com

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