Multilingual SME - 24/7 Contact Center

Job description

Cognizant is seeking a Subject Matter Expert in Kuala Lumpur to provide operational support between agents and Team Leads. This role focuses on high-quality customer interactions across various channels including voice, chat, and email.The ideal candidate will have 3–6 years of experience in Contact Center/BPO operations and C1 English proficiency. Willingness to work 24/7 rotational shifts is required. #J-18808-Ljbffr