Associate Network Engineer

POSITION SUMMARY Responsible for monitoring and troubleshooting of Client network equipment and ensure connectivity to CDK Data Centers. Skills in Network (LAN/WAN/VOICE) technologies. Troubleshoots network systems to eliminate problems and make improvements, should familiar with networking concepts, practices, and procedures. Uses experience and judgment to perform a wide variety of tasks, as well as plan and accomplish goals. PRIMARY

RESPONSIBILITIES: Creates case logs, record information, establish resolution time, follow up on issues, and escalate complex issues Assesses issues and establish a course of action to guide the client/associate to timely resolution of inquiry Troubleshoots network problems and implements corrective action Maintain network performance by performing network monitoring and analysis, and performance troubleshooting network problems; escalating problems to vendors.

Practically applies knowledge of CDK case resolution process, policies, and escalation methodology Provides other ad hoc support and duties as assigned Works in an environment with competing priorities Provide 24x7x365 rotational support of production systems and services Document and improve the CDK Hosting IT knowledge management system

QUALIFICATIONS: 1-3 years of experience in a technical role preferably next gen WAN technology like SDWAN Hands on experience in networking, routing and switching - Preferably on Cisco Professional communication skills (written and verbal) - Mandatory College degree in a technical field or equivalent work/industry related experience Scripting knowledge - Python Ability to work in a high-volume, complex, diverse environment to match a fast paced organization Strong focus on supporting the business customers Good understanding of networking/network concepts Practical experience in a NOC/Managed Services environment Industry certification like CCNA preferred Monitoring tools - Solarwinds, ThoudandEyes, ZenossEqual Employment Opportunity (EEO).