Proxy Product Owner (Banking and AI Platform)

About the RoleWe are seeking a Proxy Product Owner to support the delivery and evolution of a Conversational Banking Platform, combining rule-based automation and Generative AI to serve customers across core banking journeys. This role acts as the execution level Product Owner, representing the Product Owner in day-to-day delivery, translating strategy into high quality conversational experiences across digital channels.

Decision & Ownership ScopeOwn day to day backlog prioritization, story readiness, and sprint acceptanceAct as the first point of decision for delivery teams, escalating only strategic trade offsEnsure alignment between business outcomes, customer experience, and technical feasibilityBacklog & Story ManagementOwn and continuously refine the product backlog across conversational journeys and platform capabilitiesWrite clear user stories, acceptance criteria, and definitions of done for: Conversational flows; Integrations and APIs; AI / NLP enhancementsMaintain traceability from business objectives journey intent storyConversational Journey OwnershipDefine end to end conversational journeys (happy paths, edge cases, regulatory exceptions) across Payments & Transfers, Cards & Lending, Accounts & Servicing, Wealth & InvestmentsPartner with UX and Conversation Designers on: Dialogue flows; Bot persona and tone; Accessibility and inclusive designConversational AI & GenAI EnablementCollaborate with AI/NLP teams to define: Intent taxonomy and reuse strategy; Entities, training data, and confidence thresholdsSupport GenAI powered journeys through prompt design, testing, hallucination mitigation, guardrails, fallback logic, and grounding approachesEnsure seamless human handover and agent assist alignmentStakeholder & Delivery CollaborationAct as the primary interface between business, technology, UX, AI, and operationsFacilitate sprint ceremonies and backlog reviewsTranslate stakeholder needs into delivery ready outcomesQuality, Risk & ComplianceEnsure conversational journeys meet banking, data privacy, and security standardsCoordinate UAT, defect triage, and release readiness Partner early with Risk, Compliance, and Legal teamsMetrics & Continuous ImprovementDefine and track metrics including containment, deflection, agent transfer rate, intent accuracy, task success, drop offs, and CSAT/CESUse analytics and interaction logs to inform backlog prioritizationMust Have Skills & ExperienceMinimum8 years in IT, Digital, or Banking environments2+ years as Product Owner, Proxy PO, or Business Analyst in Agile teamsStrong understanding of retail banking journeysHands on experience with Jira, Confluence, Agile deliveryExposure to conversational AI or chatbot platformsUnderstanding of APIs, integrations, and system dependenciesStrong communication and stakeholder management skills #J-18808-Ljbffr.

800000.