Manager Field / Customer Operations Rural Gujrat

Official in Gujrat Pakistan. PTCL Group actively cultivates an inclusive & diverse culture that values and uplifts every individual, regardless of their gender, social background, religion, belief, or disability. IN THIS ROLE YOU WILL Be responsible for the overall management and smooth operation of the transport network in Haripur, including fiber operations, long‑haul, metro, and access networks.

The role oversees the FMC team to ensure timely fault resolution, network availability, and achievement of MTTR targets. It also involves managing fiber deployment projects, optimizing network and power resources, utilizing SAP for operational activities, and leveraging data management and analysis to support efficient network performance and decision‑making.

HOW CAN YOU EXPRESS YOUR TALENT Support field teams to achieve KPIs and sales targets by communicating with potential leads Facilitate copper to GPON transformation by budget planning, obtaining network

requirements, and estimating the project timeline. Share plans for transformation with the planning team. Monitoring Copper/GPON faults and maintaining quality of Copper/GPON installation. Train field teams on Copper/GPON sales, installation, maintenance and related issues Initiate HR processes for hiring Third‑Party Installers (TPI) based upon specific project

requirements while monitoring and updating employee data, attendance, and correspondence on Maximo (software). Inform HQs with Copper/GPON issues (disconnection or maintenance) through Senior Managers. Bridge communication between senior managers and assistant managers, for delegating tasks and answering relevant queries. Coordinate with the field team to upload passive hierarchy data for GPON networks and upload the data for network optimization activities.

WHAT YOU NEED TO BE SUCCESSFUL Education Bachelor's or Master’s degree in Engineering (Electrical/Electronic/Telecom) Experience 4 to 5 years of relevant experience Technical Competency Network Planning Portals Knowledge Project Management Team Management PTCL Group's family-centric policies, offering 6‑month maternity and 30‑day paternity leave, along with a hybrid work model, redefine the workplace for a balanced and fulfilling career. #J-18808-Ljbffr. 339000.