TikTok Online Seller

On-site - Cavite 1-3 Yrs Exp High/Senior High School Full-time Chat Share Job Description TIKTOK ACCOUNT HANDLER Employment Type: Full-Time Work Setup: On-Site JOB SUMMARY We are looking for a TikTok Account Handler who will be responsible for managing and maintaining our online stores, ensuring smooth day-to-day operations, increasing sales, and providing an excellent customer shopping experience.

The ideal candidate is organized, detail-oriented, proactive, and knowledgeable in TikTok Shop operations, with a strong understanding of e-commerce trends and online selling.

KEY

RESPONSIBILITIES E-Commerce Account Management Manage and maintain the company's TikTok Shop accounts. Update product listings, descriptions, prices, variations, images, and inventory. Monitor store performance, orders, cancellations, returns, and customer concerns. Ensure products are properly categorized and optimized for search visibility. Monitor and maintain store ratings, reviews, and account health. Ensure compliance with TikTok Shop policies and guidelines.

Order & Inventory Management Monitor incoming orders and coordinate with the warehouse team for timely processing. Check product availability and update inventory regularly. Coordinate order concerns, cancellations, returns, refunds, and failed deliveries. Ensure orders are processed and shipped within the required platform timelines. Customer Service Respond promptly and professionally to customer inquiries, comments, and messages.

Handle customer complaints and provide appropriate solutions. Monitor product reviews and ratings and address customer concerns. Maintain a positive and professional store image. Promotions & Sales Create and manage store promotions, vouchers, discounts, bundles, and campaigns. Participate in TikTok Shop platform campaigns and promotional events. Monitor competitors, pricing, trends, and best-selling products.

Recommend strategies to improve store traffic, conversion, and sales. Monitor daily, weekly, and monthly sales performance. TikTok Shop Support Assist in managing TikTok Shop product catalogs and promotions. Coordinate with the TikTok content/live-selling team regarding products and promotions. Monitor product performance from TikTok content and LIVE selling. Help identify trending products, content, and selling opportunities.

Assist in optimizing products for TikTok Shop visibility and conversion. Reporting & Analysis Prepare regular reports on sales, orders, revenue, product performance, and store metrics. Track campaign and promotional performance. Analyze sales data and identify areas for improvement. Provide recommendations based on store performance and customer behavior.

QUALIFICATIONS At least 1 year of experience in Shopee, TikTok Shop, Lazada, or other e-commerce platforms is preferred. Experience managing an online store or e-commerce account is an advantage. Familiarity with Shopee Seller Centre and TikTok Shop Seller Center. Knowledge of online selling, promotions, vouchers, campaigns, and product listing optimization. Strong communication and customer service skills. Excellent organizational and time-management skills.

Detail-oriented and able to work with minimal supervision. Proficient in Microsoft Excel/Google Sheets. Willing to work FULL-TIME ON-SITE. Willing to learn and adapt to changing e-commerce trends and platform policies. PREFERRED SKILLS Experience handling high-volume Shopee/TikTok Shop accounts. Knowledge of TikTok Shop affiliate programs and creator campaigns. Basic understanding of e-commerce analytics and sales metrics. Experience with TikTok LIVE selling is a plus.

Basic knowledge of Canva or other content-editing tools is an advantage. Strong problem-solving and multitasking skills. Sales-oriented and target-driven.

Performance may be evaluated based on: Sales and revenue growth Order fulfillment and processing performance Store rating and customer satisfaction Response rate and response time Product listing accuracy Campaign and promotion performance Conversion rate Store traffic and product views Reduction of cancellations, returns, and order issues Overall Shopee and TikTok Shop account health PERSONAL QUALITIES We are looking for someone who is: Proactive and responsible Highly organized and detail-oriented Fast learner Customer-focused Able to multitask Good at problem-solving Comfortable working with deadlines and targets Willing to take initiative rather than wait for instructions Customer Relationship Management Sales and Marketing TikTok Preview Owner Topo-Grains Rice Store Active within three days Chat Tips Some of our features may not work properly on your device.

#J-18808-Ljbffr. Compensation: 223 - 357.