Outbound Sales Team Lead

Join us and enjoy

benefits designed to help you thrive:Flexible hybrid work setup. IT Equipment provided. HMO coverage starting from Day 1 for you and FOUR FREE dependents. Attractive retirement package with company matching. Life and Accident Insurance starting Day 1.24 Annual PTOs, additional 6 once you reach your 5th year with us. Competitive

benefits with annual merit increase and incentives. ). Accountabilities:People and Performance ManagementEnsure new employees are oriented to the organization, its policies, facilities, etc.

Ensure all work is completed according to established policies, procedures, and standardsFacilitate Employee Training and DevelopmentManage individual and team scorecard per monthMonitor, assess and provide feedback about employee’s performanceProvide ongoing guidance to employees in the forms of ongoing coaching and mentoringConduct performance appraisal on a regular basis and participate in annual review processDevelop and implement PIP if performance is not adequateApprove and monitor daily team attendanceOversee, and as needed, support staff in activities to ensure timeliness and accuracy of relative outputSupport and drive employee engagement and corporate social responsibility initiativesConflict / Crisis ManagementRegularly review the needs of employeesHelp, discuss, evaluate, and resolve personal and work issues among team membersInform and monitor employees during times of crisis or disaster to assess situationInform the manager of the current situation of team members and recommend solutionReportingSubmit regular operation performance status reports to local leadership teamGenerate monthly performance update to BU stakeholderUpdate all necessary reports needed by StakeholdersEnsure all reports are accurate, updated and submitted on timeOperational and Process ManagementGain good understanding of the business to be able to monitor accuracy of work, identify opportunities to develop people, improve processes and drive resultsWork in production to effectively coach and mentor team members as well as assist in production due to business

, volume influx, staffing issues etc.

Develop and implement support plans for overall department operations to meet service level objectives and metrics and manage day-to-day operationsReview, develop and implement process improvements, departmental goals, and objectivesConduct monthly operations review and execute action items agreed with the manager and business unit partnersManage multiple processes or work functions simultaneouslyMonitor and manage workload and assignments of the teamDrive key initiatives to facilitate team process improvement and efficiency as well as partner with Leadership to implement critical actionsManage and facilitate the corrective action process, partnering with the ManagerProcess audit – support annual process audit activitiesOperations Standard – support compliance with established processesComplete other duties as assigned

Qualifications:Candidate must possess Bachelor/College degreePreferably with 1-2 years of leadership experiencePreferably with experience in handling Sales calls-related team/programStrong people and stakeholder relationship management skillsExcellent written and verbal communication skills and the ability to effectively collaborate across all levels of the organizationAmenable to work on a night shift or flexible scheduleWith excellent work ethics and can easily adapt to CI and Agile CultureDetail oriented and project management skillsProven success at managing changeStrong organizational, prioritization and delegation skillsProven problem solving and analytical skillsAbility to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.