IT Technical Support Associate

in Manila Philippines. The IT Associate is responsible for the overall management, maintenance, and support of the company's information technology systems, ensuring uninterrupted operations of business-critical applications used in brokerage processes such as documentation, customs clearance, shipment tracking, and internal communication systems. The role supports operational efficiency by ensuring secure, reliable, and optimized IT infrastructure.

Key

Responsibilities Network & Security Management Manage LAN/WAN, internet connectivity, and firewall configuration. Implement cybersecurity measures to protect sensitive shipment and client data. Systems & Infrastructure Assistance Assisting in maintaining and monitoring company servers, networks, and IT infrastructure. Troubleshoot hardware, software, and connectivity issues.

Application & Business System Support Provide basic technical support for brokerage-related systems (customs documentation, shipment tracking, client portals). Assist in system configuration to align with operational

requirements. User Support & Training Provide first-level technical support to employees. Train and explain to employees on proper use of systems and applications. Assisting in developing user guides and IT process documentation. Data Management & Reporting Ensure data integrity of operational and client databases. Perform regular data backups and recovery testing. Assist in generating system-based reports for management.

Qualifications Bachelor's Degree in Information Technology, Computer Science, Information Systems, or related field. At least 1-2 years of IT Tech Support experience (preferably in logistics, brokerage, or operations-driven industries).

Technical Skills Knowledge of Windows/Linux servers and network administration Familiarity with ERP or logistics/brokerage systems Understanding of database management (SQL basics preferred) Cybersecurity awareness and best practices Hardware/software troubleshooting Soft Skills Strong problem-solving and analytical skills Ability to work under pressure in an operations-driven environment Good communication and coordination skills High attention to detail and data security awareness #J-18808-Ljbffr.

Compensation: 279 - 502.