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IT Service Desk

LTM

📍 Philippines 💰 PHP 240 – PHP 480 Posted Yesterday Active listing
Apply on external site: WhatJobs
  • Remote
  • Hybrid
  • Full-time

About this role

Summary from our partner feed — apply on the employer site for the full posting.

Key

Responsibilities Provide technical support through phone, email, and chat. Log, track, and resolve incidents using ticketing tools. Troubleshoot VPN, Microsoft Office, and Active Directory issues. Manage support queues and meet SLA targets. Assist with user onboarding and account setup. Document resolutions and escalated complex issues when required. Required Skills Service Desk, Help Desk, or Technical Support experience. Incident management and remote troubleshooting.

Active Directory and Microsoft Office support. Ticketing system experience. Strong communication, customer service, and problem-solving skills. Preferred Experience 2+ years in Service Desk or Technical Support. Experience supporting global or remote users. Knowledge of SLA-driven environments. Experience with onboarding and user provisioning. Education IT, Computer Science, Computer Engineering, or related background preferred.

Relevant Service Desk experience will also be considered. Certifications (Preferred) ITIL Foundation CompTIA A+ Microsoft Certifications Location: Philippines Work Setup: Hybrid Employment Type: Full-time Schedule: Amenable to shifting schedules #Hiring #ServiceDeskAnalyst #ServiceDesk #HelpDesk #ITSupport #TechnicalSupport #ActiveDirectory #VPN #MicrosoftOffice #CustomerSupport #PhilippinesJobs #J-18808-Ljbffr. Compensation: 240 - 480.

At a glance

Employer
LTM
Location
Philippines
Compensation
PHP 240 – PHP 480
Posted
Yesterday
Source
en-ph.whatjobs.com

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