Customer Support Advisor – Basque (Euskera) + English

Customer Support Advisor – Basque (Euskera) + English Position Overview Client / Project: Fashion RetailerLocation: On-Site, Barcelona, SpainWork Model: On-SiteLanguage

Requirements: Native-level Spanish and Basque (Euskera), with a very good command of English. Compensation &

Benefits Base Salary: 19,623.64 EUR gross per yearPerformance Bonus: Up to 1,200 EUR in performance bonusesWork Schedule: 9:00 AM – 11:00 PM, Monday to Sunday (rotating shifts) Main

Responsibilities Handle customer inquiries related to purchases, orders, and product lines across multiple contact channels (phone, email, and chat). Manage after-sales issues including deliveries, returns, and order modifications. Provide effective, personalized solutions while maintaining a friendly, professional, and customer-first service standard. Follow up proactively on cases to ensure full and proper resolution.

Record customer interactions accurately and keep internal systems and CRM records up to date. Contribute to delivering an exceptional customer experience across the retail brand's support touchpoints.

Requirements &

Qualifications Languages: Native-level fluency in Spanish and Basque (Euskera), alongside a strong working command of English. Core Competencies: Strong communication skills, high customer orientation, patience, empathy, and a robust problem-solving mindset. Professional Attributes: Proactive attitude, strong organizational skills, and strict attention to detail.

Technical Skills: Tech-savvy with confidence in navigating digital customer support tools and multi-system platforms. Environment: Ability to work effectively as part of a team in a dynamic, international retail environment. Availability: Flexibility to work on-site in Barcelona on rotating shift patterns (Monday to Sunday). Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process - Submission - Ownership Validation (could take up to 48hrs) - Profile fit validation (made by CNX recruiters & project leader) - HR Interview & Tests - Sueprvisor interview - Client interview (some projects require this) - Job offer - Hired. 000000.