Customer Representative (Dutch-speaking) – Malaga (retail)

Customer Representative (Dutch-speaking) – Malaga Position Overview Project Type: Customer Support & E-Commerce Operations (Retail Sector)Location: On-Site, Benalmádena (Malaga), SpainWork Model: On-Site, start 4/11Language

Requirements: Fluency or bilingual proficiency in Dutch, accompanied by a good working command of English. Compensation & Conditions Base Salary: 19,200 EUR gross per yearPerformance Bonus: Up to 1,800 EUR in performance bonusesWork Schedule: 9:00 AM – 6:00 PM, Monday to Friday, plus 2 Saturdays per month Main

Responsibilities Handle customer inquiries via telephone, email, chat, and other communication channels. Support shoppers with questions regarding online orders, payments, products, and promotions. Handle calls and escalations transferred from physical retail locations and accurately record customer interactions in internal ticketing systems. Provide timely and effective responses and solutions within established service quality standards.

Stay up to date with the company's products, services, processes, and policies. Escalate complex or unresolved issues to the relevant internal teams and guide customers through complaints processes.

Requirements &

Qualifications Languages: Native-level or bilingual proficiency in Dutch, with a solid command of English. Core Competencies: Strong communication skills, active listening, and a natural customer-first orientation. Professional Attributes: Patience, empathy, and a strong problem-solving mindset with the ability to follow up on requests until complete resolution.

Technical Skills: Comfortable navigating digital customer support tools, Windows, Microsoft Office environments, and internet configurations. Availability: Willingness to work on-site in Benalmádena on a standard daytime schedule (Monday to Friday plus two Saturdays per month). Legal Eligibility: Valid documentation to work in Spain (Spanish Residence Card or EU ID).

Selection process - Submission - Ownership Validation (could take up to 48hrs) - Profile fit validation (made by CNX recruiters & project leader) - HR Interview & Tests - Sueprvisor interview - Client interview (some projects require this) - Job offer - Hired. 000000.