SSE, L2 Digital Workplace Support Engineer , Mechelen- Belgium

Role – Senior Systems EngineerTechnology – SSE, L2 Digital Workplace Support EngineerLocation- Mechelen- BelgiumRole SummaryProvide advanced end-user support, act as an escalation point for L1 teams,and ensure a seamless digitalworkplace experience across multiple locations.

Role – Senior Systems EngineerTechnology – SSE, L2 Digital Workplace Support EngineerLocation- Mechelen- BelgiumRole SummaryProvide advanced end-user support, act as an escalation point for L1 teams,and ensure a seamless digitalworkplace experience across multiple locations. Key ResponsibilitiesAct as escalation point for L1 support teams. Provide Priority Support for VIP users, Retail Stores, Multi-Location Sites,On-Call Operations, and MeetingRooms.

Troubleshoot complex hardware, software, operating system, network, and application issues. Support Windows and macOS devices in an enterprise environment. Manage incidents and requests within SLA commitments. Create technical documentation and mentor L1 engineers.

Technical SkillsMicrosoft 365 (Exchange Online, Teams, OneDrive, SharePoint Online)Microsoft Intune, Autopilot, SCCM/MECMMicrosoft Entra ID and Active DirectoryApplication Packaging, Deployment and TroubleshootingWindows 10/11 Administration and TroubleshootingmacOS Administration and Troubleshooting (Mandatory)VPN, WinFi, TCP/IP, DNS and Network TroubleshootingServiceNow and ITIL ProcessesRequired Qualifications4+ years of experience in Digital Workplace, Desktop Support, or EndUser Computing.

Strong knowledge of Microsoft 365, SharePoint, Entra ID, Intune andActive Directory. Experience supporting VIP users, Retail Operations, and meeting room technologies. Excellent troubleshooting, communication, and customer service skills. PreferredMicrosoft 365, Intune or ITIL Certifications. PowerShell scripting knowledge. Dutch, French and English language proficiency.

Additional Business RequirementsProvide onsite IT support for corporate offices and retail locations asper business

requirements. Candidate must be willing to travel between multiple business sitesand retail shops to deliver end-user support, device troubleshooting,installations, and operational assistance. The role requires regular onsite presence at the following locations:Telenet – Liersesteenweg 4, B-2800 MechelenWyre – Blarenberglaan 2C, MechelenPlay Media – VilvoordeSupport may be required at retail stores and customer-facing locations to ensure uninterrupted business operations.

Flexibility to travel across assigned locations and shops based on operational needs is mandatoryAbout UsInfosys is a global leader in next-generation digital services and consulting. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer your clients through their digital journey.

We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. #J-18808-Ljbffr. 000000.