Senior / Patient Service Associate (Operating Theatre)

Main Duties & ResponsibilitiesEnsure accurate and timely patient registration, admission, transfer, and discharge by performing system entries in SAP, EMR, and related healthcare systems. Provide professional payment processing and financial counselling for surgical procedures and services, supporting a smooth and transparent patient experience. Coordinate outpatient appointment scheduling and inpatient bed bookings to support timely admissions and continuity of care.

Proactively contact patients prior to scheduled procedures to confirm admission timings and reinforce fasting and preparation instructions. Organise and prioritise patient registration timings in alignment with operating theatre and procedural listings. Clinical SupportSupport Operating Theatre (OT) and Endoscopy (Endo) listings and daily operational services. Prepare and print elective procedure listings for Nursing Teams to facilitate confirmation and workflow planning.

Retrieve and trace required patient records using Electronic Medical Record systems to support clinical decision‑making and care delivery. Attend to enquiries from internal and external stakeholders pertaining to theatre facilities and services with professionalism and efficiency. Administrative, Logistics & Vendor ManagementProvide comprehensive administrative support to ensure smooth day‑to‑day departmental operations.

Liaise with vendors and suppliers regarding the receipt of goods, invoicing, and supply coordination. Order, monitor, and maintain dry rations, patient and next‑of‑kin supplies to ensure adequate stock levels. Manage stationery, departmental supplies, pantry and catering needs, and locker administration. Handle incoming and outgoing mails and correspondence in a timely and organised manner.

Collaboration & TeamworkWork collaboratively with multidisciplinary healthcare teams and departments to support efficient operations and seamless patient care delivery. Demonstrate flexibility and teamwork in a fast‑paced perioperative environment. Why This Role is AttractivePatient‑centred impact: Play a vital role in supporting patients through their surgical journey. Operational exposure: Gain hands‑on experience in perioperative services, OT and Endoscopy operations.

Skill development: Build strong capabilities in healthcare administration, coordination, and systems usage. Collaborative workplace: Work closely with clinical teams in a professional healthcare setting. #J-18808-Ljbffr. 000000.