Rooms Executive (5 Months Maternity Cover)

Company Description Raffles Hotel Singapore is one of the few remaining great 19th‑century hotels in the world, perfectly preserved both inside and out. It offers a blend of luxury, history, and classic colonial design, providing suites, social spaces, award‑winning restaurants, and bars that cater to discerning travelers. The grand historic hotel exudes old‑world grandeur infused with the unique charm of Singapore.

Job Description This is a temporary position to provide maternity leave cover from August 2026 to January 2027. The role involves coordinating and administering activities within the Rooms Division, communicating with internal and external stakeholders, organizing divisional workflow, and following through on pending projects.

The incumbent will contribute to various aspects of operations in delivering the Raffles Singapore service experience throughout the entire guest journey. Primary

Responsibilities Manages Administration and General Tasks Ensures Rooms Division’s smooth daily operation by performing all tasks in adherence with the code of ethics issued by Raffles Singapore. Oversees the daily occurrence of departmental expenses for better control and oversight during end‑of‑month profit and loss reconciliation.

Co‑ordinates with colleagues and representatives of other departments to ensure efficient flow of communication, and assists the departmental head with administrative duties as required. Responds to all correspondences, messages, and e‑mails in a timely manner, disseminates them accordingly, and maintains confidentiality. Aligns service standards and performance with Accor Values—Guest Passion, Trust, Sustainable Performance, Spirit of Conquest, Innovation, and Respect.

Executes Core Tasks of Guest Assistance Delivers the Raffles Singapore guest experience through pre‑ and post‑stay correspondence and handles guest inquiries. Upholds a flawless impression of Raffles Singapore products and colleagues. Deals with Supplier and Maintains Contracts Is responsible for maintaining contracts related to the Rooms Division and handles supplier modifications as necessary. Manages all appointments and keeps track of assigned diaries.

Seeks Constant Improvement of Quality in Product and Services Maintains personal awareness of hotel activities and services to promote the property and respond to guest inquiries. Ensures all work follows Standard Operation Procedures (SOP) and Raffles Singapore Local Standard Operation Procedure (LSOP). Leads handling and follow‑up on security incidents, guest complaints, and colleague injuries with the Lobby Manager, reinforcing hotel values.

Responds to guest feedback and TripAdvisor reviews. Adheres to Work Safety and Health (WSH) policies and ensures all reports and peers comply with WSH guidelines. Contributes to the hotel’s Corporate Social Responsibility efforts. Performs any other duties and

responsibilities that may be assigned.

Qualifications Candidate Profile Minimum Diploma in Hospitality Management. Minimum 1 year of secretarial or coordinator experience, preferably in hospitality or a related field. Prior Front Office experience is an advantage. Excellent communication skills in English and ability to communicate in a second language. Strong interpersonal skills. Ability to ascertain and address guest and colleague needs and contribute to the team.

Skill in motivating individuals and creating a cohesive team. Detail‑oriented, approachable attitude, and ability to work well under pressure. Analytical problem‑solving and good judgment. Prioritisation and organisational skills, including effective delegation. Self‑motivation and initiative in a dynamic environment. Ensures security and confidentiality of guest and hotel information. Good computer and property management system skills.

Embraces and responds to change effectively. Additional Information

Benefits of Joining Raffles Hotel Singapore 5‑day Work Week. Duty meals provided. Colleagues’ discount or preferential room rates at worldwide Accor hotels. Flexible

benefits—Dental/Optical/Vacation Expenses/Children’s Education. Medical and wellness benefit. Comprehensive insurance coverage. Local/overseas career development and growth opportunities. Holistic learning and development opportunities. #J-18808-Ljbffr. Compensation: 0.000000 - 0.000000.