Clinic Services Coordinator ( Medical Center - Al Khobar )

Clinic Services Coordinator ( Medical Center - Al Khobar ) Duties and

Responsibilities Greets the patient and courteously asks for their complaints. Schedules upcoming appointments and confirms scheduled appointments every day. Identifies patients by requesting their national ID/Iqama and full name. Asks for type of coverage (Cash, Insurance, Aramco). If the patient is on Insurance, checks eligibility of coverage at the supported platforms. Scans patient identification and enters it in the electronic record.

Creates new patient file for clinic visit. Charges services entered by the physician. Provides assistance to the patient whenever needed for location of Pharmacy, Laboratory, Radiology department and other areas in the hospital. Schedules reappointments or refers patients to another clinic upon receiving notice from the clinician that they will not be available at the due appointment time.

Answers department telephone calls and texts, using correct salutations and telephone etiquette. Asks patients if they need to print invoice bills. Receives or replies to an email from our department regarding updating information. Discusses cost of service, insurance coverage and payment options with patients. Works as a team player to ensure patients receive the best service. Maintains quality service. Maintains a clean and neat reception area.

Informs patients about delays and approximate waiting time. Follows orders from superiors. Maintains professional manner and appearance. Updates and verifies patient information at every visit. Respects patient rights by maintaining confidentiality. Performs data entry tasks related to the provided services. Provides personalized coordinated care and support for staff and families.

Treats people with dignity, compassion, and respect regardless of religion, color and background.

Qualifications At least 1 year experience working as a receptionist. Typing skill and computer knowledge is essential. #J-18808-Ljbffr.