Chief Product Officer

The Chief Product Officer (CPO) is the chief product visionary and portfolio owner for all of Pakistan's national digital government services. This role is responsible for translating the 'Digital Nation' vision into a world-class portfolio of secure, scalable, and citizen-centric digital products. This executive takes full responsibility for the entire lifecycle of all digital government products, both those in existence and those to be created in the future.

The CPO leads the national product management function, managing a team of Digital Government Product Managers. This leader is responsible for building a culture defined by Human-Centred Design (HCD), user-focused, data-driven, and agile development to ensure all products deliver maximum public value, are continuously improved, and achieve their stated policy objectives.

Key

Responsibilities National Product Portfolio Strategy: Develop and own the national digital product portfolio strategy, ensuring it is in direct alignment with the 'National Digital Masterplan' set by the Chief Strategy Officer. Manage the portfolio as a whole, making strategic decisions on product investment, prioritization, iteration, and decommissioning.

Product Lifecycle & Performance Management: Oversee the end-to-end lifecycle for all digital government products, from initial concept and public-value case to launch, iteration, and sunsetting. Define and own the performance frameworks (KPIs, OKRs) for all products, including user satisfaction, public adoption rates, and cost-effectiveness. Team Leadership & Capability Building: Lead, recruit, mentor, and inspire a high-performing team of Digital Government Product Managers.

Empower Product Managers to take full ownership of their dedicated products. Instill a world-class, agile "product-led" culture within a public sector context. Champion of the User (Citizen-Centricity): Champion a relentless, organization-wide focus on the user (citizens, businesses, and government officials), embedding Human-Centred Design and Design Thinking methodologies into all product discovery and development processes.

Establish and enforce standards for UX/UI, user research, and accessibility. Stakeholder & Ministry Collaboration: Act as the primary product evangelist and liaison to all government ministries and departments. Collaborate with ministers, secretaries, and regulators to ensure products solve their core problems and meet critical policy and legal

requirements. Technology & Engineering Partnership: Serve as the primary business and user-focused partner to the PDA's Chief Technology Officer (or equivalent engineering lead). Ensure product roadmaps are technologically feasible, architecturally sound, secure, and scalable to a national level.

Qualifications & Experience Education: An advanced degree (Master’s) in Product Design, Computer Science, IT, UI/UX, Design, Business Administration, or a related field is required. Experience: 15+ years of senior leadership experience in digital product management, with a proven track record of managing a portfolio of complex, large-scale digital products. 5+ years of experience directly leading and scaling a team of Product Managers.

Demonstrable experience managing products through the full lifecycle (conception to launch to iteration). Preferred Experience: Experience in "Gov-Tech" or leading digital transformation in the public sector is a significant advantage. Ideal candidates will have a "hybrid" background, bringing the agility and user-focus of the private sector combined with an understanding of public policy, procurement, and governance.

Skills & Competencies Product Vision & Portfolio Strategy Executive Leadership & Team Building Citizen-Centric Mindset Human-Centred Design & Design Thinking Data-Driven Decision Making Agile & Lean Methodologies Public Sector Acumen & Stakeholder Diplomacy #J-18808-Ljbffr. 000000.