Business Analyst I - Salesforce

in Islamabad Pakistan. About the RoleGrade Level (for internal use):08. The team you’ll join is a team of enthusiastic professionals supporting our Salesforce and Order-to-Cash (OTC) technical solutions. The team is committed to guiding our business partners and end users with industry best practices, innovative solution design, and creating long‑term value for our customers.

We work collaboratively across technical and business units to deliver excellence in Commercial Operations. The ImpactAs a Salesforce Order to Case Business Analyst, you will play a crucial role in supporting S&P Global’s critical CRM system, ensuring continuous improvement and operational excellence.

Your proactive approach to analyzing the data and recommending enhancements will help drive process quality, maximize technology effectiveness, and create lasting value for our clients and stakeholders. What’s in it for youOpportunity to work with a dynamic technical support team and industry‑leading CRM tools. Engage with business partners, end users, and technical experts to deliver impactful solutions to day‑to‑day problems.

Develop your technical knowledge and contribute to a team committed to constant learning and upskilling to keep current with today’s ever‑changing technical landscape. Contribute to AI‑focused initiatives and knowledge management efforts. Exposure to the latest technology trends and industry best practices. Continue to grow your skills in communication, collaboration, and critical thinking as you work with our end users and business teams.

ResponsibilitiesSupport S&P Global’s CRM system for ongoing excellence in Commercial Operations through understanding priorities and driving execution. Collaborate with end users, product owners, and development teams from Order‑to‑Cash, Salesforce, and Entitlements. Proactively analyze technical solutions, root causes, and overall impact to identify areas for operational improvement.

Understand how to frame your work in alignment with the Corporate Platforms Scorecard and defined priorities. Manage and resolve critical incidents as an active member of the technical support team as well as handling any escalations and communications on P1 issues. Assist in creating comprehensive technical documentation and Knowledge Base articles. Ensure effective execution of the month‑end close process through collaboration and issue mitigation.

Supervise activities between resources, facilitating smooth workflow for service delivery. Monitor user feedback and provide suggestions for improvement to Scrum teams and Product Owners. Understand end‑to‑end solutions and integrations within the overall architecture. Find ways to bring AI and automation to the team with the opportunity to experiment and enhance.

Qualifications2+ years of total experience, with at least 1 year working with Salesforce and/or on a technical support team in a related field of OTC/CPQ. Basic understanding of Agile best practices. Good understanding of development environments and testing processes. Strong analytical, communication, and collaboration skills. Experience working in an operation‑based managerial role. SFDC Certifications: Admin (Preferred).

Preferred QualificationsBachelor’s or higher degree in a technology‑related field. BenefitsHealth & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company‑matched student loan contribution, and financial wellness programs. Family Friendly Perks:

Benefits for partners and children. Beyond the Basics: Retail discounts, referral incentive awards, and other perks. For more information on

com/benefit-summaries. Equal Opportunity EmployerS&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to EEO. com and your request will be forwarded to the appropriate person. US Candidates Only: Know Your Rights: Workplace discrimination is illegal. #J-18808-Ljbffr. 862000.