WFM Specialist

Job description

R1 RCM Inc. is a leading provider of technology-enabled revenue cycle management services that transform and solve challenges across health systems, hospitals, and physician practices. Headquartered in Chicago, R1® is a publicly traded organization with employees throughout the US and international locations. Our mission is to be the one trusted partner to manage revenue so providers and patients can focus on what matters most. Our priority is always to do what is best for our clients, patients, and each other. With our proven and scalable operating model, we complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience. Responsibilities: Identifying and improving efficiencies within scheduling technologies Produce and analyze WFM operational metrics Forecast and recommend staffing decisions, manage scheduling of user lunch and breaks and meetings/trainings Communicating clearly with Operational teams and leaders Provide recommendations to Operations based on valid data regarding staffing Required Qualifications: Bachelor’s degree or equivalent experience Strong Excel skills A collaborative mentality and ability to interact across multiple teams Ability to work well within a team of other WFM analysts Ability to multi-task and independently manage project demands in a dynamic environmentPrevious WFM experienceDetailed oriented mindsetDesired Qualifications:Experience with customer engagement and communication platforms such as Genesys Purecloud, NICE inContact, etcRevenue Cycle and/or Healthcare experiencePhysical Requirements: See, read, and/or operate computers, telephones, office equipment, documents, labels, including manipulating paper requiring the ability to move fingers and hands. Remain sitting, standing, or walking for long periods of time to perform work on a computer, telephone, or other equipment. Frequent interactions with associates, patient care providers, patients, and visitors that require associate to verbally communicate as well as hear and understand spoken information, alarms, needs, and issues quickly and accurately, particularly during emergency situations. Manual dexterity of hands and fingers to manipulate complex and delicate equipment with precision and accuracy. This includes frequent computer use and typing for documenting patient care, accessing needed information banding patients, etc