Trainer - Pioneer AU Account

Job description

Job descriptionWe are looking for a passionate and engaging Trainer for our Pioneer AU Account to support onboarding, refresher training, and continuous learning initiatives within our operations team. This role is ideal for someone with experience in facilitation, coaching, and employee development who enjoys helping teams improve performance and succeed in a fast-paced environment. Key ResponsibilitiesConduct onboarding and refresher training sessions for employeesFacilitate engaging classroom and virtual training programsSupport upskilling initiatives and knowledge enhancement activitiesIdentify learning gaps and provide coaching or training recommendationsAssist in creating and updating training materials, guides, presentations, and e-learning contentMonitor trainee progress and provide feedback to support performance improvementConduct post-training assessments and track training effectivenessEnsure training documentation and materials are updated and aligned with operational requirementsWork closely with Operations, QA, and HR teams to support business goals and employee developmentParticipate in calibration sessions and team meetings as needed QualificationsWith 1 year of experience in Training, Learning & Development, Coaching, or a related roleExperience facilitating training sessions in a BPO, shared services, or similar environmentGood communication and presentation skillsAmenable to work onsite in Entec 2, Angeles, PampangaAmenable to start immediately What We OfferDayshift scheduleHMO Day 1 (Maxicare) + 2 FREE dependents24 PTOs (13 unused leaves can be encashed)Group life insuranceGym membership discountFree mental health consultationsAccess to Premium LinkedIn LearningGovernment-mandated benefits Ready to be part of a soon-to-launch winning account? Apply now!