Software Technical Analyst - Databricks

Job description

The Software Technical Analyst will be part of the Global Actuarial Business Support (GABS) that has been established to accelerate the technical evolution and support of our Actuaries around the world. We are looking for someone with strong analytical and solid collaborative skills to support the enhancement requirements, non-production and production processes and fixes of the application. The candidate must have strong interpersonal skills to work with stakeholders and support teams across the globe. Have the skills and experience for the job? Learn more about it below! Position Responsibilities: Support non-production and Production operations and fixesWork with offshore support team and vendor to implement fixes and changesCater to the requirements for enhancement and changes from businessParticipate in meetings with both onshore and offshore to ensure clarity of individual objectives, priorities, and solutions for barriers to progressParticipate actively in the projects and prioritization discussions with businessCoordinate work tasks with Vendor to ensure changes are delivered successfully and on timePrimarily work on North America time, with flexibility to adjust to meet with the global team and support weekend deployments or production requirementsAmenable to work in UP Ayala Technohub (Quezon City)Amenable to work on a hybrid set-up (3x a week onsite) Required Qualifications: Bachelor's degree in Computer Science, Information Technology, Information Systems, or any related courses3-5 years of experience with the following: ETL / Data Integration Tools (Informatica, Azure Data Factory), Scheduling Automation (e.g. CA, CTRL-M), SQL (e.g. Databases, MS SQL), Reporting (e.g. Power BI), Big Data Platforms (Databricks), Data Lake TechnologiesExperience in operations management & vendor management, working with stakeholders and support teams across the globeExcellent analytical, problem solving, and solutioning skillsKnowledge and application of change & release management, ITIL4 & project managementFamiliarity with agile principles, test-driven development, continuous integration, and other approaches to accelerate the delivery of new featuresUnderstanding of software development lifecycleUnderstanding of how technology supports Manulife business strategyCollaborative attitude, willingness to work with team members; able to coach, share skills and methodsConstantly learns from both success and failureGood verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomesGood organizational, multi-tasking and time management skillsStrong management drive to ensure you meet defined service targets and Service Level AgreementsAbility to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company information*Useful but not required:Exposure to and basic understanding of business intelligence systems, dashboard reporting, and analytical reportingExposure to and basic understanding of collaboration tools like Teams, JIRA, ConfluenceAbility to code or exposure in Python scripting, Windows Powershell Preferred Qualifications: Collaborative attitude, willingness to work with team membersConstantly learns from both success and failureGood verbal and written communication; able to effectively articulate technical vision, possibilities, and outcomesGood organizational, multi-tasking and time management skillsStrong drive to ensure you meet defined service targets and Service Level AgreementsAbility to maintain the highest level of ethical conduct in safeguarding sensitive, confidential, financial, HR company informationAbility to work independently and as part of a team When you join our team: • We’ll empower you to learn and grow the career you want.• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.• As part of our global team, we’ll support you in shaping the future you want to see.