Junior Data Analyst

Job description

Skills: Excellent written and verbal communication skills in EnglishStrong client service orientation and ability to respond to multiple stake holders effectively and in a timely mannerAbility to work on multiple tasks in a fast-paced environment while adhering to strict deadlines is a mustWell organized and detail orientedExcellent interpersonal skills and a collaborative working styleSelf-starter attitude and ability to establish priorities, work independently and with limitedsupervisionAbility to ask the right questions and seek help where appropriateTake accountability for quality and on-time delivery of own work and involving other team members when appropriateSupport interactions between clients, WTW and insurance vendorsExcellent Microsoft Office skills, particularly in Excel and PowerPointExperience:At least 2 years' experience working as a data analyst with good acumen to numbers and understanding of dataExperience in reconciling data between insurers, vendors, clients, and brokers with a strong focus on accuracy and attention to detail.The Role Support the execution of Benefit Plan Administration on behalf of onshore team in the Asia Pacific region, following agreed processes, tools and templates.Core delivery will include:a) Monthly payroll/provider processing and data analysis in excel using formulasData Processing of new joiner informationc) Respond to Mailbox enquires dailyd) Deal with queries and requests using in-house systemWork collaboratively with colleagues by sharing knowledge, ideas & solutions Identify areas where the service to clients/members could be improvedg) Ensure deadlines and targets/service level agreements are meet through effectiveplanningh) Assist in more complex/project work when required e.g. annual scheme renewali) Provide an efficient, professional service to meet all client/members' needs and topromote the Willis Towers Watson brandDevelop a strong knowledge of clients' flexible benefits schemes and requirements Undertake both enrolment and on-going administration of client benefit data Communicate effectively with clients/members via email and telephonem) Administrative onboarding of new clients and assistance to enrolment processes ensuringdata is updatedProcess, project and transaction managementSupport policy renewal activitiesLiaise with internal processing teams to validate and clean benefits enrolment andeligibility data and ensure correctness of carrier/vendor invoiceFollow regulatory procedure as defined by originating countryIn addition to this, you will:Attend training, meetings and/other educational events to increase understanding of trends, regulations and developments in the marketDevelop an awareness of the insurance carrier and vendor marketplaceUnderstand and effectively articulate carrier / vendor specific strengths and weaknessesReceive training from experienced consultants and assist to review client needsComply with internal excellence and compliance requirementsContribute to the development of new intellectual capitalRequirements Demonstrates strong communication skills, both written and verbal and able to articulately adapt style for various purposes and audiencesComputer literacy of Microsoft Office software, in particular Word and Excel - advanced Excel would be an advantagePass at C or above for Maths and English at GCSE or equivalentAble to work to a high level of accuracyGood analytical and numerical reasoning skillsGood planning, time management and organisation skills with the ability to work to deadlinesAble to work well under pressure and meet targetsAble to work quickly, but accurately in a professional environment.Able to learn quickly, use own initiative and organise own workload effectivelyPrepared to put in the extra effort when needed to meet challenging deadlinesPrepared to show initiative where appropriate, but equally prepared to take instructions from others where appropriate in order to contribute to projects across the whole department