IAM Support Engineer – Cybersecurity

Job description

Overview We are seeking experienced Identity Governance & Administration (IGA) Support Engineers to join a 24/7 operations support team. This role is responsible for providing production support, incident management, and troubleshooting for enterprise identity and privileged access platforms, including SailPoint IdentityIQ, CyberArk, and secrets management technologies.The ideal candidate will have strong technical expertise in IAM systems, excellent communication skills, and the ability to support critical systems during US evening and weekend hours. Key ResponsibilitiesThe team will provide 24/7 operational support for IGA system processes like SailPoint, CyberArk and Secret Management tools,Monitor systems and proactively identify issues. Collaborate with engineering, application, and infrastructure teams to resolve complex issuesManage and resolve incident tickets in accordance with SLAsPerform root cause analysis and participate in problem management activitiesParticipate in on-call rotation, including evenings and weekends (US hours) Required Qualifications (Must-Have Skills)Understanding of Identity and Access Management (IAM) principles and best practicesFamiliarity with ITIL processes (incident, problem, and change management)Proficiency in Java and BeanShell scripting for debuggingExperience with Active Directory, LDAP, Azure AD (Entra ID), and REST APIsFamiliarity with identity lifecycle management, access requestsStrong troubleshooting and analytical skillsExcellent verbal and written communication skills Preferred Qualifications (Nice to Have)Experience with secrets management platforms (e.g., PKI, Certificates, HashiCorp Vault) CyberArk and SailPoint IdentityIQExperience supporting large-scale enterprise IAM environmentsUnderstanding of automation and monitoring tools Work ScheduleMust be flexible to support evenings, weekends, and rotation (US time)