German - Customer Service Representative

Job description

Location: Taguig, Onsite for 5 days/weekShift: Shifting schedule day/night ResponsibilitiesProactively engage with customers to understand their needs and concerns, and provide tailored solutions to address themDevelop and maintain positive relationships with customers, ensuring their satisfaction and loyaltyHandle inbound customer calls and emails, providing prompt and effective resolutionsIdentify and implement strategies to retain customers and minimize churnCollaborate with cross-functional teams to enhance the customer experienceContinuously monitor and improve personal performance metrics to exceed targetsParticipate in training and development programs to enhance your skills and knowledge Requirements:NO EXPERIENCE REQUIREDMust be proficient with the German languageGood understanding of customer service processes, tools and best practices with a strong customer-centric focusAbility to multi-task (Speak to customers on phone and type case notes in concurrence)Should be willing to work onsite on a night/shifting schedule in BGC, TaguigLanguage: German and English Benefits:Competitive salary packageExciting employee engagement activitiesStability (Continuously getting pioneer accounts)Learning sessions every weekFast career growthPremium AllowanceAccessible locationHMOLeave credits/Leave conversionsNight differentialAnnual appraisal2 days off