Ecommerce Specialist

Job description

About the RoleThe Shop Operator will be responsible for overseeing day-to-day operations, managing inventory, ensuring customer satisfaction, and handling overall chat support. ResponsibilitiesManage and oversee all aspects of the store's operationsUpload and update the new product listingManaging inventory of the shopResponsible for campaigns and promotion toolsAds strategy and data analyzeTracking competitor pricingFollows up on late shipments, and ensures the shop order fulfillment rate QualificationsHas shop operation experience in Lazada, Shopee and TiktokKnows how to use promotional toolKnows how to join the campaignKnows Stock ManagementFamiliar with ERP to process ordersHas customer service skills and is able to provide high-quality customer serviceStrong communication skills, working under pressure, multi-tasking abilityStrong execution ability, self-driven, study the facts, and data, and pushes Required SkillsShop operation experience in Lazada, Shopee and TiktokAbility to use promotional toolsKnowledge of campaign participationStock Management skillsFamiliarity with ERP systemsHigh-quality customer service skillsStrong communication and multi-tasking abilitiesSelf-driven and data-oriented execution skills