Digital Platform Fraud Management Officer

Job description

The Digital Platform Fraud Management Officer is responsible in the over-all supervision of the performance of its unit. It is also responsible for the correct and timely investigation of fraud related transactions related to BPI Platforms and to mitigate fraud and maintain policies to manage the overall aspects of fraud and risk control. The role is also responsible in handling overseeing project implementations and business units’ initiatives and ensures these are delivered on a timely basis.ResponsibilitiesOversee the unit's performance and manages 24/7 manpower operations supporting fraud endorsements (AFASA), multi-level transaction layering, and Enhanced Due Diligence (EDD)Conduct timely investigations of digital platform fraud cases, ensuring impartial disposition based on facts and evidence within agreed Turn-Around Times (TAT).Handle complex fraud cases escalated by branches, senior management, government agencies, and internal partners like the Contact CenterPartner with internal business units and external banks or merchants to mitigate emerging risks and achieve business goalsContinuously review unit processes to identify loopholes, streamline operations, and reduce costs while maintaining customer centricityImplement risk assessments, maintains fraud control policies, and manages disaster recovery testing to ensure business continuityManage direct reports, implementing rewards, recognition, and training to build an inclusive and high-performing cultureQualificationsBachelor’s Degree in any business-related course.At least one year of experience in fraud investigation within a financial institutionProficiency in MS Office (Word, PowerPoint, Excel)Experience with database applications and Macro programmingFamiliarity with banking policies, rules, and budget control methodsAbility to challenge existing processes and implement improvementsStrong analytical, problem-solving, and strategic decision-making skillsLeadership and people management capabilitiesExcellent communication and customer service skillsHigh integrity, flexibility to address immediate needs, and the ability to work harmoniously within a teamAmenable to possibly be assigned on a shifting schedule