Customer Success Manager

m. m. Mountain Time Compensation: $6–$11/hour (based on experience) + annual bonus up to $5,000 USDAbout the RoleEvo Pest Control is a fast-growing, multi-state pest control company building a world-class customer success program — and we're looking for a seasoned leader to take it to the next level. This isn't a maintenance role.

We want someone who will come in, learn the ins and outs of how we operate, and then build the systems, metrics, and culture that turn a good customer success team into a great one. You'll own the strategy and the execution: defining what success looks like, measuring it in real time, and continuously raising the bar on the experience our customers have every time they call in.

If you love building structure where there isn't any yet, get energized by clean dashboards and well-run teams, and take pride in a customer who hangs up happier than when they called — we want to talk to you. What You'll DoBuild our KPI framework. Define the key performance indicators that matter for our customer success team, and stand up live, real-time tracking so performance is always visible and actionable. Level up our people.

Improve our training and incentive programs for customer success representatives so the team is sharper, more motivated, and consistently delivering. Engineer our scheduling. Design a smarter staffing and scheduling system that ensures we answer calls within 20 seconds — even during peak hours. Make sense of our call patterns.

Develop an analytics system that reveals the ebbs and flows of inbound customer interactions, so we can staff and plan proactively rather than reactively. Raise the overall bar. Own the end-to-end quality of the experience for every customer who calls in, and keep pushing it higher. What We're Looking For10+ years of experience in the customer success field. Extensive experience leading customer success teams of 10 or more at U. -based organizations.

Proven ability to build and implement KPIs, performance tracking, and reporting systems from the ground up. Strong background in workforce scheduling and call-center/contact-center operations, with a track record of hitting demanding service-level targets. Analytical mindset — comfortable digging into call data and turning it into staffing and process decisions. "Excellent written and verbal English communication skills.

Reliable high-speed internet and a quiet, professional remote work environment. Compensation &

Benefits$6–$11 per hour, commensurate with experience. Based on a full-time 40-hour week (approx. 173 hours/month), this works out to roughly:USD: ~$1,040 to ~$1,907 per monthPHP: ~₱62,600 to ~₱114,800 per month (based on current exchange rates; actual peso amount will vary with the USD/PHP rate)Annual performance bonus of up to $5,000 USD, based on results — strong performance is rewarded generously. Fully remote, work-from-home role based in the Philippines. m. m.

Mountain Time (U. ). Please note this corresponds to an evening/overnight shift in the Philippines — comfort with these hours is required. The opportunity to build something from the ground up and own a core function in a growing company. com/invite/50DF2o/.