Customer Success Manager

Job description

1. Revenue Growth: Upsell & Cross-SellProactively identify and develop new business opportunities within existing client accounts.Drive account expansion through additional headcount, new project streams, or new service lines.2. Client Relationship ManagementServe as the primary commercial point of contact for key decision-makers across assigned accounts.Conduct regular business development touchpoints, site visits, and engagements.Strengthen multi-level relationships to gain visibility on upcoming needs and budget cycles.Maintain an active client listening routine to uncover pain points and future requirements.3. Partnership With Customer Success Operations Manager (CSOM)Coordinate closely with the CSOM to ensure seamless governance:MBR/QBR participationRenewal planningRisk mitigation strategyAlign commercial strategies with delivery performance insights gathered by the CSOM.Create cohesive account plans with shared goals and clear owner responsibilities.4. Proposal Management & Deal ClosingLead end-to-end proposal creation, pricing, and commercial negotiation.Ensure accuracy of scopes and alignment with profitability targets.Collaborate with recruitment, engineering, IT, finance, HR, and delivery teams for precise solutioning.Present proposals to clients and negotiate terms to a successful close.5. Pipeline Development & ForecastingMaintain a strong, high-quality sales pipeline for each assigned account.Provide accurate monthly and quarterly revenue forecasts.Track movement across the sales funnel and ensure timely closure.Utilize CRM tools to document activities, opportunities, and progress.6. Market IntelligenceMonitor client organizational changes, competitor movements, and emerging needs.Present insights to leadership to drive strategy and improve Asticom’s competitive positioning.