Associate, Outbound Loans (Special Handling)

Job description

Job PurposeResponsible for handling, controlling, and overseeing the over-all performance of accounts or specific portfolio assigned.Manages the flow rate of accounts under assigned portfolio through efficient and effective collection follow-ups with the objective of curing these accounts and preventing them from further flowing to higher bucket delinquency.Evaluates and assists loan borrowers in resolving service issues that results to non-payment of accounts.Administers and supervises third party collection agency; facilitates endorsement of accounts to collection agency, conducts review of account handling, ocular visitation to agencies, and audit based on checklist. Job RequirementsGraduate of any 4-year business coursePreferably with collection or customer service experience in a credit card or any financial services company for at least 2 yearsGood oral and communication skills and multi-tasking skillsMust be computer literate; with knowledge in MS Office