Accounts Receivable Specialist

Job description

Position OverviewThe Accounts Receivable (AR) Specialist is responsible for ensuring the accurate and timely processing of customer payments, invoicing, account reconciliations, and other accounts receivable activities. This role plays a critical part in maintaining healthy cash flow, supporting customer relationships, and ensuring the integrity of financial records.The ideal candidate is highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced environment.Key ResponsibilitiesAccounts Receivable ManagementProcess and apply customer payments, including cash, ACH, check, credit card, and other payment transactions.Record and maintain accurate payment information in NetSuite.Review and process check payments and IMS applications, ensuring proper documentation and recording.Investigate, monitor, and resolve payment discrepancies and account issues.Process manual payment transactions and account adjustments as required.Manage PayPal and AMEX disputes and coordinate resolutions with relevant stakeholders.Billing and InvoicingGenerate, review, and distribute customer invoices accurately and on schedule.Submit invoices through customer portals and third-party invoicing platforms.Manage special account billing requirements and third-party invoicing processes.Process Trinity invoicing and other customer-specific billing arrangements.Perform billing, data entry, and account maintenance activities within NetSuite.Customer Service and Account SupportProvide prompt and professional support through email and real-time communication channels.Respond to customer and internal inquiries regarding invoices, payments, account balances, and billing concerns.Collaborate with cross-functional teams to resolve customer issues and improve processes.Reconciliation and Financial SupportAssist with month-end closing activities and account reconciliations.Review and reconcile accounts receivable balances to ensure accuracy and completeness.Support audit requests and provide documentation as needed.Coordinate 4th Generation Recycling and Pool Administration check processing with the Accounts Payable team. QualificationsEducation and ExperienceBachelor's degree in Accounting, Finance, Business Administration, or a related field preferred.Minimum of 2 years of experience in Accounts Receivable, Billing, Collections, Customer Accounts, or a related finance function preferred.Experience with ERP systems, preferably NetSuite, is an advantage.Technical SkillsProficiency in Microsoft Office applications, particularly Excel.Experience working with customer billing portals, payment platforms, and financial systems.Ability to learn and navigate multiple internal and external applications efficiently.Core CompetenciesStrong attention to detail and commitment to accuracy.Excellent written and verbal communication skills.Strong analytical, problem-solving, and decision-making abilities.Ability to work independently with minimal supervision.Effective time management and organizational skills.Ability to manage multiple priorities and meet deadlines in a dynamic environment.Strong customer service and relationship management skills.Work ArrangementWilling to work in a hybrid environment.Available for on-site duties at least once per month or as business needs dictate.Flexible and adaptable to changing priorities and operational requirements .