Accounts Payable Specialist

About the Role We are seeking highly detail-oriented and analytical Billing Operations Analysts to support end-to-end billing processes for international data center and IT services accounts. This role ensures accurate financial processing, timely billing completion, and efficient coordination with global stakeholders. The ideal candidate is comfortable working with ERP systems, handling financial workflows, and ensuring every transaction is processed with accuracy, speed, and compliance

Key

Responsibilities: Billing & Invoicing OperationsProcess sales invoice posting, purchase invoices, and rebilling for multiple clients. Prepare, validate, and submit invoices across various billing categories, including:Colocation billing (adding cabinets, recurring fees)Excess power computationsContract-based services and ad-hoc chargesUpload Microsoft-related invoices and ensure system compliance.

Credit Memo & AdjustmentsCreate and submit credit memos based on ticket requests. Validate adjustment requests and ensure proper documentation and approval routing (including TIA Credit Memo Approval workflows). Payment & Cash ApplicationProcess pre-payments, apply payments to customer accounts, and reconcile outstanding balances. Support both KAM Concur Cash Apply and TIA Cash Apply processes.

ERP & Financial System TransactionsUse Microsoft Dynamics Navision, SAP Concur, and other ERP tools for:Invoice postingPO creationPre-payment applicationCustomer record updatesMaintain data accuracy, audit trails, and compliance across all financial entries. Customer & Account SetupHandle Customer Registration for New Customers including account creation, validation, and system entry.

Billing Ticket Management & Email SupportManage and resolve billing-related tickets with accuracy and within SLA. Provide professional email support to internal teams and external stakeholders. Track aging tickets and follow through until closure. Cross-functional CoordinationCollaborate with Operations, Finance, and Global Billing Teams to ensure timely billing cycles. Communicate issues requiring approval, clarification, or exception handling.

2–4 years of billing, finance, or accounting operations experience (BPO or Shared Services preferred). Experience with ERP systems such as Microsoft Dynamics Navision, SAP Concur, or similar. Intermediate Excel (VLOOKUP/XLOOKUP, Pivot Tables, Data Validation).

Familiarity with billing workflows: invoicing, PO creation, adjustments, rebilling, cash applicationHigh attention to detail and accuracyStrong analytical and problem-solving skillsAbility to identify discrepancies and perform first-level investigation.