Mandarin & English Hotel Reservations Specialist (24/7)

Job description

Customer Service Representative (Hotel Reservations) – Mandarin Speaker Are you experienced in hotel reservations, front office operations, or guest services? Join a global hospitality support team where your communication skills and hotel knowledge will help deliver exceptional guest experiences. We are looking for Mandarin & English-speaking professionals who are passionate about customer service and familiar with hotel reservation processes. Position Details Position: Customer Service Representative – Hotel Reservations Location: Kuala Lumpur, Malaysia Language Required: Mandarin & English Employment Type: Full-Time Working Arrangement: Rotational Shift (24/7) 5 working days 2 off days Salary: Up to RM4,500 (Inclusive of Language Allowance) Joining: ASAP What You’ll Be Doing Handle hotel reservation inquiries via phone, email, and fax Assist customers with booking modifications, cancellations, and special requests Support guests with pre‑arrival and post‑reservation concerns Coordinate with hotels to ensure smooth guest experiences Act as a liaison between guests and hotels to resolve issues professionally Maintain high levels of customer satisfaction and service quality Manage hotel partner relationships with professionalism and care We’re Looking For Candidates Who: Can communicate fluently in Mandarin & English Have experience in: Hotel front office Hotel reservations Guest relations Hospitality customer service Travel or hotel booking support Possess strong problem‑solving and communication skills Are customer‑focused, responsible, and able to work independently Are comfortable working rotational shifts Preferred Background Hotels & Resorts Hospitality industry Reservation centers Online travel agencies (OTA) Travel customer support environments Why Join Us? International hospitality support exposure Career growth opportunities in customer experience Stable and professional working environment Multicultural workplace Attractive salary package with language allowance Opportunity to work with global hotel partners Fresh graduates with internship experience in hotel front office or reservations are encouraged to apply. #J-18808-Ljbffr