Lead People Logistics | Kuala Lumpur or Manila

Job description

Lead People Logistics | Kuala Lumpur or Manila About the Role This role leads the day-to-day delivery of People Logistics services across Enterprise Asset Services, with accountability for team performance, service quality, and continuous improvement. Operating at the centre of our global delivery model, you will coordinate across customers, stakeholders, and delivery teams to ensure reliable, efficient, and customer-focused outcomes—while building a strong, engaged team and lifting capability over time. Key Accountabilities: 1. Delivery & Operational Performance (core of the role) Own end-to-end delivery of People Logistics services across assigned regions. Translate customer demand into clear team priorities and daily execution plans. Maintain service quality, timelines, and accuracy across high-volume workflows. Identify and remove delivery bottlenecks, improving flow and turnaround. Monitor performance and drive actions using data and operational insights. 2. Team Leadership & Capability Lead, coach, and develop a Manila/KL-based delivery team. Provide regular, clear feedback and build capability through structured coaching. Create a safe, inclusive environment where team members speak up and perform at their best. Manage workload, capacity, and prioritisation to respond to demand fluctuations. 3. Stakeholder Management Proactively understand customer needs and adjust delivery accordingly. Manage expectations through clear, consistent communication. Work closely with partners to solve issues and improve outcomes end-to-end. Drive improvements in processes, tools, and ways of working. Embed standard work and consistent practices across the team. Lead problem-solving on recurring issues using root cause thinking. Support transition activities and scaling of new work into Manila/KL. 4. Risk, Compliance & Discipline Ensure delivery is aligned to BHP risk and control frameworks. Identify operational risks early and implement mitigation actions. Maintain strong discipline in execution, data quality, and process adherence. About You Experience leading teams in a shared services / operations / logistics / workforce environment. Strong day-to-day operational leadership (prioritisation, workload management, execution). Proven ability to manage stakeholders and deliver to customer expectations. Experience driving process improvement and standardisation. Strong problem-solving capability with a focus on fixing root causes. Experience driving process improvement and standardization using BOS, applying root cause problem-solving to sustain performance. Exposure to People Logistics, workforce planning, scheduling, or travel/logistics coordination. Experience working across global or multi-region teams (Australia + Asia). Familiarity with structured operating systems (e.g., BOS). Comfort using data and dashboards (e.g., Power BI) to manage performance. About Our Process At BHP, we are committed to employing individuals who align with the BHP Charter Values and meet the requirements of the role. As part of the recruitment process, there are a number of checks which may be conducted to demonstrate applicant suitability for a role including police / criminal background checks, medical, drug and alcohol testing, due diligence checks, right to work checks, and/or reference checks. Supporting a Diverse Workforce We are an Equal Opportunity employer that is committed to making BHP a safe and inclusive workplace where everyone can thrive and be at their best every day. We are focused on creating a workforce that’s more diverse and represents the communities where we work and live. Providing a work environment in which everyone is included, treated fairly and with respect. We recognise that true diversity includes gender, age, race, disability status, sexual orientation, religion, neurodiversity, education levels, and many more aspects of your identity. BHP is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have a disability, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone about your situation and our recruitment process, please email us at inclusion@bhp.com. #J-18808-Ljbffr