Digibank Support Analyst — 24/7 Multi-Channel Champion

Job description

Fintech News, based in Petaling Jaya, is looking for a Customer Support Executive to provide exceptional support to Digibank customers. Responsibilities include real-time assistance via multiple channels, adhering to SOPs, and monitoring communication channels. Candidates should have at least 2 years in customer service, particularly in the banking sector, and possess a diploma in a relevant field. Proficiency with tools like Zendesk and Microsoft products is beneficial. A 24/7 support model is in place to ensure customer satisfaction. #J-18808-Ljbffr