24/7 Tech Support Lead for Product Launches & Incidents

Job description

GX Bank Berhad is looking for a technical support professional in Petaling Jaya, Malaysia. This role involves resolving technical issues, supporting product launches, and collaborating with multiple teams to drive long-term improvements. Candidates must have at least 2 years experience in support or operations and a strong understanding of support flows.Responsibilities include 24/7 support, troubleshooting mobile hardware/software issues, and providing training to other departments. The ideal candidate should be fluent in both English and Malay, possess excellent problem-solving skills, and be able to work independently. #J-18808-Ljbffr