Value Chain Manager

Job description

Responsibilities:Act as the primary point of contact for supply chain coordination between Indonesia and Singapore.Facilitate communication, alignment, and collaboration across both regions.Identify opportunities to enhance supply chain processes within Indonesia.Implement improvements to drive efficiency, cost-effectiveness, and customer satisfaction.Work closely with the commercial team to align supply chain strategies with business objectives.Collaborate on demand forecasting and order fulfilment.Hands-on execution of customer service functions, including data entry.Respond to inquiries, concerns, and requests from customers.Address and promptly resolve logistics-related complaints from customers.Maintain a high level of customer satisfaction.Facilitate product certification processes required for local compliance.Handle import licenses and ensure adherence to regulations.Manage customs clearance processes for imported goods.Stay informed about changes in Harmonized System (HS) codes.Ensure compliance with relevant codes for accurate import/export documentation. Requirements:Bachelor’s Degree in Supply Chain Management or a related field.Minimum of 5 years’ experience leading supply chain or value chain functions, with a strong track record in delivering customer-focused solutions and service excellence.Proven track record in making significant contributions towards developing and improving supply chain processes.Strong verbal and written communication skills, especially in report writing and presentation.Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint .