Internal Control Manager

Job description

Summary of Key Responsibilities Corporate-Level Coordination:Collaborate with corporate leadership to ensure alignment between internal control frameworks and the company’s strategic objectives.Serve as the primary liaison between the central finance team and hotel-level operations.Auditing & Compliance Enforcement:Perform routine audits across all hotels to assess compliance with financial controls, policies, and operational standards.Generate comprehensive audit reports highlighting findings, risks, and recommendations, ensuring these are shared with hotel management and the corporate team.Operational Risk Management:Oversee and analyze critical reports, such as high-balance reports, guest ledger reconciliations, and revenue adjustments, across all properties.Monitor exceptions, such as deviations from approved rates or excessive discounts, and ensure corrective actions are taken.Policy Development & Implementation:Define and roll out standardized policies for key processes, such as revenue recognition, expense approvals, and credit management.Work with property leaders to adapt these policies to local operational nuances without compromising control integrity.Property-Level Guidance:Conduct on-site visits to individual hotels to assess control execution and provide support for resolving compliance challenges.Ensure all ancillary revenue streams (e.g., spa, parking, telecommunications) are consistently recorded and reported.Performance Benchmarking & Reporting:Track and analyze financial performance across hotels to identify trends, outliers, and opportunities for improvement.Prepare executive-level dashboards summarizing compliance and control effectiveness for senior management.Technology & Systems Management:Oversee the use of technology, including PMS, POS, and revenue management systems, to ensure accurate data capture and reporting.Collaborate with IT to implement or enhance systems that support internal controls and audit processes.Procurement oversightWork with logistic team to implement proper processes for purchasing at group level as well as the hotel locationsCollaborate with IT to explore automation for these processes if possible Qualifications Education & Certification:Diploma or Degree in Accounting, Finance, Business Administration, or a related field.Relevant professional certifications, such as Certified Internal Auditor (CIA) or Certified Public Accountant (CPA), are preferred.Experience:Minimum of 5 years overall experience in internal audit, risk management, or compliance, with at least 3 years (mandatory) exposure within the hospitality industry.Experience managing internal controls for a multi-property organization is also mandatory.Skills & Expertise:Strong knowledge of internal audit frameworks, risk assessment methodologies, and control testing processes.Expertise in multi-site compliance monitoring and operational efficiency improvements.Advanced proficiency in financial systems, including Microsoft Office (Excel, Word, PowerPoint) and hotel-specific systems (e.g., PMS, POS).Leadership & Communication:Exceptional leadership skills to influence cross-functional teams and drive compliance across multiple properties.Strong written and verbal communication skills, with the ability to prepare detailed reports and deliver presentations to senior leadership.