Guest Relation Officer

Key

Responsibilities Welcome and assist guests upon arrival, providing a warm and personalized greeting. Ensure VIP, repeat, and special occasion guests receive exceptional service and attention. Handle guest inquiries, requests, and concerns promptly and professionally. Conduct guest follow-ups and courtesy calls to ensure satisfaction throughout their stay. Coordinate with Front Office and other departments to fulfill guest requests and special arrangements.

Maintain accurate records of guest preferences, feedback, and service recovery actions. Assist with VIP arrivals, room inspections, amenities setup, and special guest arrangements. Provide information regarding hotel facilities, services, promotions, and local attractions. Handle guest complaints professionally and coordinate solutions with relevant departments. Monitor online and in-house guest feedback to support service improvement.

Promote hotel services and facilities to enhance guest experience and revenue opportunities. Maintain a professional appearance and uphold hotel brand service standards at all times.

Qualifications Minimum 1–2 years of experience in Front Office, Guest Relations, or a similar role, preferably in a 4- or 5-star hotel. Excellent communication and interpersonal skills. Good command of English (spoken and written); additional languages are an advantage. Strong guest service orientation with excellent problem-solving abilities. Ability to handle guest complaints and challenging situations professionally. Well-groomed, confident, and professional appearance.

Good knowledge of hotel operations and guest service standards. Ability to work flexible shifts, including weekends and public holidays. Positive attitude, proactive personality, and strong attention to detail. #J-18808-Ljbffr. Compensation: 67 - 89.