Customer Service Specialist

Job description

About UsMICO WORLD is a leading global internet company focused on social entertainment, with a diverse portfolio that includes products like MICO, YoHo, TopTop, and SUGO. With years of market expertise, the company has established a strong presence in the Middle East, Southeast Asia, North America, Japan, and South Korea. MICO WORLD operates in over 150 countries and regions, serving a global user base of over 200 million. We are committed to leading the global social entertainment industry, creating more positive emotional values worldwide. Job title: Customer Service Specialist (for XENA App)Role Overview : Provide timely and professional support to in-app users, handle inquiries, complaints, and account issues while maintaining high user satisfaction. ResponsibilitiesRespond to user inquiries and resolve issues via support channelsHandle complaints, refunds, and account-related requestsCoordinate with product and operations teams when neededMaintain knowledge base and contribute to process improvementsTrack and report on CS performance metrics QualificationsPrefer candidates with live streaming related experienceFluent in Bahasa Indonesia (written & spoken); good command of EnglishPrior experience in customer service or user supportStrong communication skills, fast learner and empathyDetail-oriented, able to handle multiple tasks in a fast-paced environment