Customer Relations

Job opportunity for Customer Relations at PT. Republic Soap Bali in KOTA DENPASAR, BALI, Indonesia. Republic of Soap is seeking a dedicated and customer-focused individual to join our team as a Customer Relations Staff member. If you're passionate about delivering excellent service, great at problem-solving, and enjoy building lasting relationships with customers, we'd love to hear from you!

Key

Responsibilities:Serve as the primary point of contact for customers, providing exceptional service through phone, email, and chat. Listen to customer concerns, understand their needs, and offer effective solutions. Direct customer inquiries to the appropriate departments or stores to ensure timely and accurate responses. Develop a deep understanding of our products and services to assist customers accurately.

Build and maintain positive relationships with customers to foster loyalty. Use CRM systems and other digital tools to manage customer inquiries and data efficiently. Handle customer interactions with empathy, patience, and professionalism. Adapt to different customer personalities and stay calm under pressure. Kualifikasi:CUSTOMER RELATIONS STAFF1-3 years of experience in customer service, retail, or a related field.

Excellent verbal and written communication skills in both English and Indonesian. Strong problem-solving abilities and attention to detail. Proficiency with customer service software and digital platforms. Ability to manage time effectively and handle multiple tasks. A positive attitude and a commitment to maintaining a professional demeanor. At Republic of Soap, we believe in creating memorable experiences for our customers through our mid-premium products.

Join our team and become a part of a company that values innovation, customer satisfaction, and employee growth. We look forward to welcoming you to the Republic of Soap family! #J-18808-Ljbffr. Compensation: 178 - 268.