Customer Experience Researcher

Job description

We are looking for a data-driven researcher to own our segment research strategy. You will drive the research pipeline, combining rigorous quantitative analysis with qualitative insights to deliver actionable competitive intelligence. Key ResponsibilitiesDrive the Pipeline: Define and execute the research agenda for your segment, identifying key strategic questions.Mixed-Methods Execution: Design and lead studies blending primary research, internal data, and desk research (triangulation).Quantitative Analysis: Apply strong statistical skills to analyze data, identify trends, and build predictive models.Competitive Intelligence: Lead deep-dive CI studies to monitor competitors and market shifts.Strategic Insight: Translate complex data into clear recommendations for senior leadership. What You NeedExperience: 5+ years in market research, consulting, or business intelligenceSkills: Strong proficiency in quantitative/statistical analysis and mixed-method design.Triangulation: Proven ability to validate insights by cross-referencing primary, internal, and secondary data.Industry Knowledge: Deep expertise in your segment or a strong track record of rapidly mastering new markets.Bonus: Prior experience conducting Competitive Intelligence studies.