Products Technology Technologist - Associate

Products Technology Technologist - AssociateTechnology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for customers, distributors, field sales force and business partners. Technology Support Engineers are required to understand the product offer, product applications, product properties and specifications, and product documentation.

KEY DELIVERABLESTimely and accurate responses to all inquiries (via telephone, fax, email, on-line chat, as appropriate) from existing and prospective customers, distributors, and EM staff.

Provide expert product technical and application advice (eg providing or expanding on technical data sheets, MSDS, general product content/claims/approvals, counterfeit product queries, etc, to support customer retention and improve product/service marginsMaintain in-depth knowledge on systems (on-line PDS, ProMIS, Technical specification databases, shared knowledge management databases, product cross-reference tables, etc) to enable rapid and appropriate response to queries.

Enhance the value of key marketing and sales initiatives by providing customer and business partner support, including market insights and intelligence where appropriateProvide sales leads to appropriate sales channel.

Maximize upsell opportunities on Flagship and Premium product through expert technical adviceRecord any customer complaints received via the Technical Help Desk, to direct to the appropriate responsible function, and support in complaint resolutionMaintain records of interactions through appropriate THD data capture tool(s), to enable analysis and collection of insights on customer/business segments as requiredMaintain familiarity and support updating of on-line customer self-help tools (eg Distributor locator, product selectors, on-line PDS, on-line MSDS, etc) to support customer queries and provide additional technical information where appropriateAs needed, provide technical proofreading of translated marketing materials in local languageProvide technical training, both internally and externally, as requiredUnlock job insightsHirer responsiveness Salary match Number of applicantsOver the past 140 years, our company has evolved from a regional marketer of kerosene in the U.

S. to one of the largest publicly traded petroleum and petrochemical enterprises in the world. Today we operate in most of the world's countries and are best-known by our familiar brand names: Exxon, Esso and Mobil. We make the products that drive modern transportation, power cities, lubricate industry and provide petrochemical building blocks that lead to thousands of consumer goods.

Over the past 140 years, our company has evolved from a regional marketer of kerosene in the U. S. to one of the largest publicly traded petroleum and petrochemical enterprises in the world. Today we operate in most of the world's countries and are best-known by our familiar brand names: Exxon, Esso and Mobil.

We make the products that drive modern transportation, power cities, lubricate industry and provide petrochemical building blocks that lead to thousands of consumer goods. #J-18808-Ljbffr. 000000.