Site Ambassador, On-Site Basketball Operations

If you said yes to most of these, keep reading. This job was built for you. If you are looking for a desk job, a remote role, or a quiet shift, this is not it, and that is okay. About Team EsfaceTeam Esface is a premium youth basketball academy on the SF Peninsula, serving 300+ athletes year-round through club teams, developmental leagues, camps, clinics and training. Families pay for a premium experience, and every minute they spend in our gym should feel like it.

The roleYou are the face of Team Esface in the building. When a family walks in, you are the first person they see and the last person they talk to. You make sure every session starts on time, every kid is checked in, every coach has what they need, and the gym is left better than we found it. You are not behind a desk. You are on the floor, talking to people, solving problems, and keeping the energy high.

What you will doBefore the sessionArrive at least 45 minutes early and work the site setup checklist: clock and scoreboard, table, cones, balls, hoop heights, signage, musicConfirm assigned coaches are on site 15 minutes before start and flag any gaps to HQ immediatelyPrint or load rosters and check-in listsDuring the sessionGreet every family, learn names fast, and run check-in accuratelyWelcome first-time players and their parents, and walk them through what to expectAnswer parent questions on the spot, and log anything you cannot answer for HQ the same dayKeep the schedule on track: courts, game clocks, rotations, transitions between groupsRun game-day operations for league games and hosted events: table, scoreboard, admissions, referee check-inStep onto the court when needed: rebound, run a station, demo a drillHandle minor incidents (injuries, lost items, facility issues) using our escalation procedureAfter the sessionRun the closing checklist: equipment stored, trash out, lost and found logged, gym spotlessProtect our facility partner relationships by following their house rules every timeSubmit a 5-minute end-of-shift report: attendance, parent issues, incidents, what could be betterWho you areYou played basketball (high school, college or high-level club) and you still love being in a gymYou have high energy and you like people.

Talking to parents and kids all night sounds fun, not drainingYou are reliable. On time, every time, and you follow a checklist to the letterYou take pride in the details: a clean gym, a correct roster, a parent who leaves happyYou want to grow.

Strong ambassadors become Lead Site Ambassadors, and some move into coachingRequirementsAvailable Friday evenings and weekends during the season, plus some weekday eveningsAble to reliably reach our Redwood City and mid-Peninsula sites within 30 minutesReliable transportationAble to stand for long shifts, lift and carry equipment up to 40 lbs, and set up tables and scoreboardsComfortable with a smartphone, WhatsApp and simple apps (we will train you on the rest)Must pass a background check and complete required youth-safety training before working with athletesCustomer service, event staff, recreation or camp experience is a plus, not requiredOur standardsSite Ambassadors follow the Team Esface Code of Excellence: Esface-branded top visible at all times, early arrival, fast response to HQ, and no phones out on the floor except for check-in and operations.

Pay and growth$22 to $26 per hour to start, based on experience, with a raise after a 90-day review at standard. Lead Site Ambassadors earn $27 to $32 per hour. How to applySend us two short answers: (1) your basketball background, and (2) a time you made a customer's day. Our process includes a quick phone call, a free online values assessment, and a paid working shift so you can see the job before you commit. 000000.